L’IA au service du commerce et de la relation client
![](https://www.acsel.eu/wp-content/uploads/2019/01/confiance-et-IA-robot3.png)
L’IA au service du commerce : voix, chatbots les nouvelles interfaces de la relation client
Quels usages, quelle perception et acceptation des utilisateurs ?
INTERVENANTS
![](https://www.acsel.eu/wp-content/uploads/2019/01/Renaud.Chaleon.jpg)
Microsoft
![](https://www.acsel.eu/wp-content/uploads/2019/01/joseph-dureau.jpg)
![](https://www.acsel.eu/wp-content/uploads/2019/01/francois-lefevre.jpg)
![](https://www.acsel.eu/wp-content/uploads/2019/01/Olivier-desbiey.jpg)
Olivier Desbiey
Senior Foresight Analyst
Axa
![](https://www.acsel.eu/wp-content/uploads/2019/01/clement.jpg)
equensWorldline
![](https://www.acsel.eu/wp-content/uploads/2019/01/Thomas-de-saint-hilaire.jpg)
![](https://www.acsel.eu/wp-content/uploads/2019/01/ludovic-francesconi.jpg)
Head of marketing and innovation
CB
![](https://www.acsel.eu/wp-content/uploads/2019/01/bio_barby.png)
![](https://www.acsel.eu/wp-content/uploads/2019/01/Romai-meggle.jpg)
PROGRAMME
Introduction : Ludovic Francesconi, Président de la commission confiance & data, Head of marketing and innovation, CB
Eric Barbry, Président de la commission juridique, Avocat associé, Racine
Présentation de l’étude : Conversational commerce : why consumers are embracing voice assistants in their live, Thomas de Saint Hilaire, Vice President Business Value, @ Odigo by Capgemin
Etude prospective : Nouvelles interfaces numériques : design & confiance, Olivier Desbiey, Senior Foresight Analyst, Axa
Table ronde avec :
- Renaud Chaleon, Strategy advisor – Finance Industry Principal, Microsoft
- François Lefevre Orange Conversational Agent Director, Orange
- Joseph Dureau, CTO, Snips
- Clément Jozwiak, Head of department & Program Director – Digital Banking, equensWorldline
- Romain Meggle, Head of CB Innovation Lab, CB
Racine
40 rue de Courcelles
75008 Paris